Refund policy

Return & Refund Policy

We want you to be happy with your purchase. Please read our return and refund policy carefully.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, items must be:

  • Unused, unworn, and in original condition

  • Clean and free from damage

  • Returned with original packaging (if applicable)

❗ Items that are dirty, damaged, worn, washed, or altered will not be accepted and are not eligible for a refund.

Non-Returnable Items

We do not accept returns for:

    • Refunds are refused if the item has been used beyond reasonable inspection

    • Items damaged

    • Final sale or clearance items (if applicable)

    Refunds

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be issued to your original payment method

    • Refunds are processed within 5–10 business days after approval

    • Original shipping costs are non-refundable

    Return Shipping

    • Customers are responsible for return shipping costs

    • We recommend using a trackable shipping service, as we are not responsible for lost returns

    How to Start a Return

    To initiate a return, please contact us at thevapecasecompany@gmail.com with:

    • Your order number

    • Reason for return

    • Photos (if the item is damaged or incorrect)